{"id":736,"date":"2023-12-29T09:27:18","date_gmt":"2023-12-29T09:27:18","guid":{"rendered":"https:\/\/innovecouture.vamtam.com\/?page_id=736"},"modified":"2026-05-09T18:18:40","modified_gmt":"2026-05-09T18:18:40","slug":"la-seccion-de-envios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/da-moya.com\/es\/la-seccion-de-envios-y-devoluciones\/","title":{"rendered":"Env\u00edos y devoluciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"736\" class=\"elementor elementor-736\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29533e4 e-flex e-con-boxed e-con e-parent\" data-id=\"29533e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba8f743 elementor-widget elementor-widget-heading\" data-id=\"ba8f743\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Informaci\u00f3n general de env\u00edos<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb69d2f elementor-widget elementor-widget-text-editor\" data-id=\"fb69d2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"243\" data-end=\"336\">Colaboramos con <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">ShipBob<\/span><\/span> para asegurar que tu pedido sea procesado y entregado de manera eficiente y segura.<\/p><ul data-start=\"337\" data-end=\"530\"><li data-start=\"337\" data-end=\"429\"><p data-start=\"500\" data-end=\"676\">Los pedidos realizados antes de las 2:30 p. m. (CST) generalmente se procesan y env\u00edan el mismo d\u00eda h\u00e1bil.<\/p><\/li><li data-start=\"337\" data-end=\"429\"><p data-start=\"500\" data-end=\"676\">Los pedidos realizados despu\u00e9s de esta hora pueden procesarse el siguiente d\u00eda h\u00e1bil.<\/p><\/li><li data-start=\"337\" data-end=\"429\"><p data-start=\"500\" data-end=\"676\">Durante per\u00edodos de alta demanda (rebajas, promociones o festivos), los tiempos de procesamiento pueden extenderse ligeramente.<\/p><\/li><\/ul><p><strong>Tiempos estimados de entrega:<\/strong><\/p><ul data-start=\"337\" data-end=\"530\"><li data-start=\"337\" data-end=\"429\"><p data-start=\"500\" data-end=\"676\"><strong data-start=\"608\" data-end=\"626\">Estados Unidos<\/strong> Entregado en <strong data-start=\"640\" data-end=\"661\">3\u20137 d\u00edas h\u00e1biles<\/strong><\/p><\/li><\/ul><ul data-start=\"606\" data-end=\"723\"><li data-section-id=\"b22zc8\" data-start=\"664\" data-end=\"723\"><strong data-start=\"666\" data-end=\"684\">Internacional:<\/strong> Entregado en <strong data-start=\"698\" data-end=\"720\">7\u201320 d\u00edas h\u00e1biles<\/strong>*<\/li><\/ul><p><em>*Los tiempos de entrega pueden variar debido a procesos aduaneros y factores externos fuera de nuestro control.<\/em><\/p><p data-start=\"826\" data-end=\"1028\">Los tiempos de entrega comienzan una vez el pedido ha sido enviado. Pueden presentarse retrasos ocasionados por transportistas, condiciones clim\u00e1ticas, procesos aduaneros o limitaciones log\u00edsticas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-208632c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"208632c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9e830c elementor-widget elementor-widget-heading\" data-id=\"f9e830c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">PEDIDOS INTERNACIONALES<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb9fbaa elementor-widget elementor-widget-text-editor\" data-id=\"eb9fbaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"904\" data-end=\"928\">Da Moya realiza env\u00edos a todo el mundo.<\/p><p data-start=\"930\" data-end=\"1136\">Todos los pedidos internacionales se env\u00edan bajo t\u00e9rminos DAP (Delivered at Place \/ Entregado en el Lugar). Los aranceles de importaci\u00f3n, impuestos, cargos aduaneros y costos de manejo local no est\u00e1n incluidos y deber\u00e1n ser asumidos por el cliente al momento de la entrega.<\/p><p data-start=\"1138\" data-end=\"1288\">Estos cargos son definidos por el pa\u00eds de destino y son responsabilidad del destinatario. Da Moya no controla ni determina dichas tarifas.<\/p><p data-start=\"1290\" data-end=\"1401\">Recomendamos consultar con la oficina de aduanas local antes de realizar tu compra para estimar posibles costos de importaci\u00f3n.<\/p><p data-start=\"1403\" data-end=\"1539\">Ten en cuenta que las autoridades aduaneras pueden inspeccionar los env\u00edos como parte de sus procedimientos est\u00e1ndar, lo que ocasionalmente puede afectar los tiempos de entrega.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e512018 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e512018\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db323fb elementor-widget elementor-widget-heading\" data-id=\"db323fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Cancelaci\u00f3n de Pedidos<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34fe13d elementor-widget elementor-widget-text-editor\" data-id=\"34fe13d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Los pedidos solo pueden cancelarse antes de entrar en estado de procesamiento.<\/p><p>Una vez que un pedido ha sido procesado o enviado, no puede ser cancelado.<\/p><p>Si la solicitud de cancelaci\u00f3n se realiza despu\u00e9s del env\u00edo, el cliente deber\u00e1 recibir el pedido e iniciar una solicitud de devoluci\u00f3n si cumple con las condiciones establecidas en esta pol\u00edtica.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c249c56 elementor-widget elementor-widget-heading\" data-id=\"c249c56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Pedidos en Tr\u00e1nsito<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-950904f elementor-widget elementor-widget-text-editor\" data-id=\"950904f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Los pedidos que ya se encuentren en tr\u00e1nsito no pueden ser cancelados ni reembolsados.<\/p><p>El cliente deber\u00e1 esperar a que la entrega se complete y posteriormente iniciar una solicitud de devoluci\u00f3n si aplica seg\u00fan esta pol\u00edtica.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4882520 elementor-widget elementor-widget-heading\" data-id=\"4882520\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Devoluciones y Cambios de Opini\u00f3n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b68f40 elementor-widget elementor-widget-text-editor\" data-id=\"8b68f40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1274\" data-end=\"1390\">Las devoluciones por cambio de opini\u00f3n podr\u00e1n solicitarse dentro de los 14 d\u00edas calendario posteriores a la entrega, sujetas a las condiciones descritas a continuaci\u00f3n.<\/p><p data-start=\"1392\" data-end=\"1435\">Para ser elegible para una devoluci\u00f3n, el producto debe:<\/p><ul data-start=\"1436\" data-end=\"1586\"><li data-section-id=\"799mow\" data-start=\"1436\" data-end=\"1455\">Estar sin uso y sin se\u00f1ales de haber sido utilizado<\/li><li data-section-id=\"2lhshs\" data-start=\"1456\" data-end=\"1480\">No haber sido lavado ni alterado<\/li><li data-section-id=\"1h70nfy\" data-start=\"1481\" data-end=\"1513\">Mantenerse en su estado original<\/li><li data-section-id=\"1x2lzqw\" data-start=\"1514\" data-end=\"1586\">Incluir etiquetas originales, protectores higi\u00e9nicos y empaque original intactos<\/li><\/ul><p data-start=\"1588\" data-end=\"1767\">Por razones de higiene, nos reservamos el derecho de rechazar devoluciones de trajes de ba\u00f1o o prendas \u00edntimas que presenten se\u00f1ales de uso, da\u00f1o, olor, manchas, estiramiento o retiro de protectores higi\u00e9nicos.<\/p><p data-start=\"1769\" data-end=\"1842\">Las devoluciones relacionadas con cambio de opini\u00f3n ser\u00e1n procesadas \u00fanicamente como cr\u00e9dito en tienda.<\/p><p data-start=\"1844\" data-end=\"1977\">Los costos de env\u00edo no son reembolsables y el cliente ser\u00e1 responsable de los costos de devoluci\u00f3n, salvo en casos donde el producto sea defectuoso, incorrecto o llegue da\u00f1ado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-047d324 elementor-widget elementor-widget-heading\" data-id=\"047d324\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Reembolsos y Cr\u00e9dito en Tienda<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc7bc1d elementor-widget elementor-widget-text-editor\" data-id=\"cc7bc1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2887\" data-end=\"2965\">Las devoluciones aprobadas por cambio de opini\u00f3n ser\u00e1n procesadas \u00fanicamente como cr\u00e9dito en tienda.<\/p><p data-start=\"2967\" data-end=\"3105\">Los reembolsos al m\u00e9todo de pago original solo aplican en casos relacionados con productos defectuosos, da\u00f1ados o incorrectos previamente confirmados por Da Moya.<\/p><p data-start=\"3107\" data-end=\"3232\">Una vez recibida e inspeccionada la devoluci\u00f3n, el cr\u00e9dito en tienda o reembolso correspondiente ser\u00e1 procesado en un plazo de 5 a 8 d\u00edas h\u00e1biles.<\/p><p data-start=\"3234\" data-end=\"3309\">Recibir\u00e1s una confirmaci\u00f3n por correo electr\u00f3nico una vez el proceso haya sido completado.<\/p><p data-start=\"3311\" data-end=\"3409\">Ten en cuenta que las entidades financieras pueden requerir tiempo adicional para reflejar los reembolsos en tu cuenta.<\/p><p data-start=\"3411\" data-end=\"3445\">Los costos de env\u00edo no son reembolsables.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d20e53f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d20e53f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f64e558 elementor-widget elementor-widget-heading\" data-id=\"f64e558\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">T\u00c9RMINOS Y CONDICIONES DE DEVOLUCI\u00d3N<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50f0578 elementor-widget elementor-widget-text-editor\" data-id=\"50f0578\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"343\" data-end=\"490\"><strong data-start=\"343\" data-end=\"363\">Portal de devoluciones<\/strong><br data-start=\"363\" data-end=\"366\" \/>Colaboramos con <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">AfterShip Returns<\/span><\/span> para ofrecer una experiencia de devoluci\u00f3n \u00e1gil, transparente y con seguimiento en tiempo real.<\/p><p data-start=\"492\" data-end=\"624\"><strong data-start=\"492\" data-end=\"509\">Plazo de devoluci\u00f3n<\/strong><br data-start=\"509\" data-end=\"512\" \/>Los productos elegibles podr\u00e1n devolverse dentro de los 14 d\u00edas calendario posteriores a la entrega.<\/p><p data-start=\"626\" data-end=\"678\"><strong data-start=\"626\" data-end=\"648\">Condiciones de Elegibilidad<\/strong><\/p><p data-start=\"3766\" data-end=\"3793\">Todos los productos devueltos deben:<\/p><ul data-start=\"3795\" data-end=\"3925\"><li data-section-id=\"1h986kf\" data-start=\"3795\" data-end=\"3828\">Estar sin uso, sin lavar y sin alteraciones<\/li><li data-section-id=\"1uv6kpx\" data-start=\"3829\" data-end=\"3852\">Mantenerse en su estado original<\/li><li data-section-id=\"1x2lzqw\" data-start=\"3853\" data-end=\"3925\">Incluir etiquetas originales, protectores higi\u00e9nicos y empaque original intactos<\/li><\/ul><p data-start=\"3927\" data-end=\"4080\">Los productos devueltos sin empaque original o que presenten se\u00f1ales de uso, olor, manchas, estiramiento o da\u00f1o no ser\u00e1n elegibles para cr\u00e9dito en tienda ni reembolso.<\/p><p data-start=\"1264\" data-end=\"1471\"><strong data-start=\"1264\" data-end=\"1306\">Art\u00edculos da\u00f1ados, defectuosos o incorrectos<\/strong><\/p><p data-start=\"4130\" data-end=\"4254\">Si recibes un producto da\u00f1ado, defectuoso o incorrecto, realizaremos el reemplazo o reembolso correspondiente sin costo adicional.<\/p><p data-start=\"4256\" data-end=\"4362\">El env\u00edo de devoluci\u00f3n ser\u00e1 cubierto por Da Moya en los casos aprobados relacionados con productos defectuosos, da\u00f1ados o incorrectos.<\/p><p data-start=\"4364\" data-end=\"4506\">El cliente deber\u00e1 contactarnos dentro de los 7 d\u00edas calendario posteriores a la entrega y proporcionar evidencia de soporte, incluyendo fotograf\u00edas del producto y del empaque.<\/p><p data-section-id=\"kfuw5\" data-start=\"4513\" data-end=\"4537\"><strong>Costos de env\u00edo de devoluci\u00f3n<\/strong><\/p><p data-start=\"4539\" data-end=\"4623\">Para las dem\u00e1s devoluciones aprobadas, el cliente ser\u00e1 responsable de los costos de env\u00edo de devoluci\u00f3n.<\/p><p data-start=\"4625\" data-end=\"4673\">No se aceptan devoluciones bajo la modalidad de pago contra entrega (COD).<\/p><p data-start=\"1473\" data-end=\"1631\"><strong>Entregas Rechazadas<\/strong><\/p><p data-start=\"4703\" data-end=\"4823\">Los paquetes rechazados por el cliente al momento de la entrega podr\u00e1n estar sujetos a cargos por devoluci\u00f3n, impuestos, aranceles y cargos de reacondicionamiento.<\/p><p data-start=\"4825\" data-end=\"4896\">Estos costos podr\u00e1n ser descontados de cualquier cr\u00e9dito en tienda o reembolso aplicable.<\/p><p data-start=\"1633\" data-end=\"1792\"><strong data-start=\"1633\" data-end=\"1660\">Derecho a rechazar devoluciones<\/strong><\/p><p data-start=\"4931\" data-end=\"5090\">Nos reservamos el derecho de rechazar devoluciones que no cumplan con esta pol\u00edtica o que presenten se\u00f1ales de comportamiento excesivo, abusivo, fraudulento o sospechoso.<\/p><p data-start=\"5092\" data-end=\"5252\">Esto incluye solicitudes reiterativas de reembolso, abuso de promociones o intentos de devoluci\u00f3n de productos que no cumplan las condiciones de elegibilidad descritas anteriormente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d853a1 elementor-widget elementor-widget-text-editor\" data-id=\"4d853a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdn-icons-png.freepik.com\/256\/3997\/3997608.png?semt=ais_white_label\" alt=\"Download Free Pdf Icons in PNG &amp; SVG\" width=\"23\" height=\"23\" \/>\u00a0<a href=\"https:\/\/da-moya.com\/wp-content\/uploads\/2026\/03\/Returns-Exchanges-Guide-\u2013-Da-Moya.pdf\">Gu\u00eda de Devoluciones y Cambios \u2013 Da Moya\u00a0<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b2b479 elementor-widget elementor-widget-heading\" data-id=\"0b2b479\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Recomendaci\u00f3n Final<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a22e30 elementor-widget elementor-widget-text-editor\" data-id=\"1a22e30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"343\" data-end=\"490\">Recomendamos revisar cuidadosamente las descripciones de producto, gu\u00edas de talla y detalles antes de realizar tu compra para asegurar la mejor experiencia posible con tu pedido.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a445a9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2a445a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-cef4056 elementor-align-center vamtam-has-underline-anim elementor-widget elementor-widget-button\" data-id=\"cef4056\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/damoya.aftership.com\/returns\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solicitar una devoluci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Informaci\u00f3n<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-736","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"General Delivery info We partner with ShipBob to ensure your order is processed and delivered efficiently 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